- WHAT IS ROOTS TOY LIBRARY ?
Roots Toy Library is a virtual library for toys and books. It has a wide range of toys, books, puzzles, games, flashcards which are designed for the overall development of a child as it’s prime purpose.
- HOW DOES IT WORK ?
1.Register online on our website to become a member. 2.Select the membership plan which suits you the best. 3. Browse the catalogue available on our website and select Toys and books which you like. 4. Add them to the cart and place your order. 5. Receive the items you ordered at your doorsteps.
- ARE THERE ANY DELIVERY CHARGES ?
There are no Delivery charges. You will get all the items you have ordered at your doorsteps, in accordance to the plan you have selected
- WHY SHOULD I RENT TOYS WHEN I CAN BUY THEM ?
Your child will get an opportunity to explore new toy & book every month from huge range.You will save money and space at home.
- WHAT KIND OF TOYS AND BOOKS ARE AVAILABLE ON ROOTS TOY LIBRARY?
There is a huge variety of board games, puzzles, wooden toys, constructive toys, logical games/ toy, role play toys, family games, parent-child play toys, etc to choose from. There are all sorts of books available such as picture books, story books, math books, infant books, educational/informative books, concept, phonic and grammar, flashcards, worksheets, etc. You can find all these items in our online catalogue.
- WHAT ARE THE DIFFERENT BRANDS OF TOYS AND BOOKS AVAILABLE ?
Items of a lot of prestigious brands like Creatives, Fisher price, Skill of fun, Clever cubes, Little tikes,learning resources ,Hape ,Mellisa n Doug ,hot wheels , Fun skool, Playmate etc are available in our online catalogue. A lot of brands for books are available too. A few for example are The book company, Disney, Alligator book, Macaw book, Hinkle, Shree, Priddy book, Dreamland etc.
- WHICH CITIES DO ROOTS TOY LIBRARY PROVIDES SERVICE IN?
We provide service all over Mumbai. We also have a provision for people staying in Navi Mumbai or Thane. If you stay there, you can get in touch with us by dropping us an Email on email@example.com or give us a call on 8080388388. We would be more than happy to help you !
- HOW DOES THE POINT SYSTEM WORK ?
We work on a “point” system and not “number-of-toys” system. This is because all the products differ widely with regard to their price, durability, etc. By having points, we ensure that all members get equal and optimum benefit based on the amount they spend. Each product is assigned a specific number of points based on certain factors. Some of the important factors are the price and the estimated durability of each product. These points are pre-assigned and are clearly indicated on the website for eac
- HOW MANY BOOKS AND TOYS I CAN RENT AT A TIME ?
You can rent books and toys according to the number of points you have in the membership plan which you have selected.
- WHAT IS THE MINIMUM PERIOD OF MEMBERSHIP?
Minimum period of membership is 3 month. Other plans are available for a longer period like for 6 months or 12 months.
- CAN CORPORATE/COMPANY/SCHOOL APPLY FOR THE SUBSCRIPTION FOR ITS EMPLOYEES ?
Yes! If you want a subscription for any of the above, you can drop us an Email at request at firstname.lastname@example.org. We would be happy to help you and your employees.
- HOW DO I SIGN UP FOR ROOTS TOY LIBRARY ?
It is a very simple process. Just click on the ‘JOIN NOW’ button available on the home page. Fill all the required details submit. In case you face any problem while signing up, you can give us a call on 08080388388 or write to us at email@example.com for our assistance.
- IS IT MANDATORY TO REGISTER BEFORE PLACING AN ORDER ?
Yes, it is mandatory to register before you place the order. Registering with our website helps us get more information about you which is needed to further place your order.
- CAN I KEEP MY ACCOUNT ON FREEZE MODE /TAKE A BREAK ?
You can keep your account on hold /freeze for 12 months. But this can be done only after the completion of your existing plan. After 12 months of hold, you will be charged a registration fees again of Rs.500/-.
- WHAT ARE THE TERMS AND CONDITIONS ?
There are few terms and condition which we request you to go through on the ‘Terms and condition’ page available on our website.
- HOW DO I CANCEL MEMBERSHIP AND GET MY SECURITY DEPOSIT BACK ?
Please get in touch with us by writing to us on firstname.lastname@example.org or by giving us a call on 8080388388. We will return your Security Deposit within 4 working days, after deducting any balance dues or amount for damage of Toys/Books. Any unused amount of your membership plan for cannot be refunded.
PAYMENTS AND PLANS
- WHAT ARE THE MEMBERSHIP CHARGES ?
There are different charges for different membership plans. You can select plan which suits you the best and pay the Registration charges for the same.
- WHAT ARE THE DIFFERENT PLANS YOU OFFER ?
Please refer to the following page - https://rootstoylibrary.com//web/plans
- HOW DO I MAKE PAYMENT TO JOIN ROOTS TOY LIBRARY ?
We have the Cash on Delivery option for you.
TOYS AND BOOKS
- HOW DO I SEARCH FOR THE PERFECT TOYS AND BOOKS WHICH I NEED?
We have design our portal to make the searching process simple for you. Just follow these simple steps: 1.Search filter – It will help you to search narrowing your search down to several categories and sub-categories such as age, types of play, material, etc. 2. Key-search - Type the product name or key word of product you are looking for.
- WHAT IF THE PRODUCT I AM LOOKING FOR IS OUT OF STOCK?
You can use 'Suggest A Toy' option available on the Home page and give us a suggestion of of the kind of items you would like for us to add to our catalogue. We will try to fulfill your request if the product has relevant learning potential
- CAN I BUY A TOY FROM YOUR WEBSITE IF MY CHILD LIKES IT ?
Yes, you can buy the product from us, only if the product is available. For buying any product, contact us at email@example.com and we will get in touch with you.
- CAN I GET YOUR PRODUCTS FOR PARTIES /PLAYDATES ?
Yes,we do have but these will be customized packaged for such specific events. You can get in touch with us by writing to at firstname.lastname@example.org or call 08080388388 for further details.
- WHAT IS PERSONALIZED PLAY BOX ?
If you are confuse or don’t have time to select the toys and books, you can click on “Personalised Play Box” on the home page. You will receive a call by an executive from our company who will try to understand your child’s requirement. Accordingly our team will select the toys and books your child would enjoy and take your confirmation before placing the order.
- WHAT ARE THE DIFFERENT FILTER OPTION AVAILABLE TO MAKE SELECTION ?
Filter selections are according a lot of factors such as types of play, types of books, categories in toys and books , age, points, etc. This makes your searching process extremely simple.
- WHAT IS CART OPTION MEANT FOR ?
Cart is a provision for you to add the toys you want to place the order for at once.
- WHAT IS A WISH LIST ?
Wish List is a list in which you can add the Toys and Books that you would like to rent out in future. You can refer your Wish List to shortlist the items you want to rent out and you can place the order accordingly.
- WHAT IF THE TOY DELIVERED TO ME IS BROKEN OR NOT IN A GOOD CONDITION ?
To avoid hassles we request you to check each and every product carefully at the time of delivery. If you notice any kind of damage, you can refuse to receive the item at the time of delivery and we would send a replacement as soon as possible.
- WHAT IF MY CHILD BREAK OR DAMAGES THE TOYS /BOOKS ?
We fully empathize with our members in such events. If the Toy/Book is damaged in such a way that it does not impact the functionality of the Toy/Book, then you can pay us only the depreciated price of the toy/book which is 20% of the MRP. But if the damage renders the products unusable, it becomes necessary for us to replace the product to make it available to other members. In such cases, we would seek your cooperation by providing same product to us or paying the 80 % of the MRP of the product.
- HOW WILL I REMEMBER WHEN I HAVE TO RETURN THE TOYS ?
Don’t worry. We are here to remind you . We give you a reminder at least 4 to 5 days in advance via email or message.
- ARE THERE EXTRA CHARGES OR LATE FEES ?
No! We don’t charge any late fees. However your next month’s rental cycle will start with the same set of toys and if your current membership plan is over then you need to return the toys or renew your membership within 4 days.
- IF MY CHILD LIKES THE TOY, CAN I KEEP IT FOR MORE DAYS ?
Yes, you can keep the toys and book for extended time. You just need to inform us about it in advance by call or email and we will adjust your points in the next month’s cycle. However we suggest you to keep rotating them to get more variety of items during your subscription period.
- HOW DO YOU ENSURE THAT ALL YOUR PRODUCTS ARE CLEAN?
We have your child’s hygiene and health as our prime importance. Every single toy we receive is cleaned and sanitized before re-renting them out to others. All toys have different cleaning processes which are material specific and are performed by our extremely skilled staff with utmost care and precision.
- DO I HAVE TO CLEAN THE TOYS BEFORE RETURNING THEM BACK ?
Yes, we would highly appreciate if products are in clean and good condition while returning. It makes our process faster and more efficient.
- WHAT IF I AM NOT AT HOME OR IN TOWN ON THE DATE OF DELIVERY OR PICK-UP?
Before delivery we would inform you date and approximate time of delivery. In case any changes are needed at your end, you can call us on 08080388388 or write to us at email@example.com. We would try our best to adjust to you required delivery timing and date.
- ARE THERE ANY EXTRA DELIVERY OPTIONS?
Yes. We do provide this option but for every additional delivery you will be charge accordingly.
- HOW MANY DAYS DOES THE DELIVERY OF AN ORDER TAKES ?
We will try our best to get the items delivered within 2 to 3 business days after placing the order. This Applies to the new orders as well as exchange orders. We will call you beforehand for any specific delivery requirements you might have.