Terms and Conditions
1. Renewal of Items
We give you the option to renew any of the items delivered to you which is valid for
till the end of the following month. This is applicable only in the case when the item
is in stock and is not requested for by any other customer. The request for renewal
request should be created at least 4 working days prior to the delivery date.
2. Renewal of membership
To continue your membership with Roots Toy Library, you need to renew your
membership by the end of the term period of your current subscription plan or after
availing the total number of circulations as entitled to you based on the current
membership plan. The renewal of your plan can be done 7 days before the expiry of
the current plan and latest by 2 days after the expiry date of the last plan, without
any Late Renewal Fee. In case you fail to renew your subscription within the above
stated period, a Late Renewal Fee of Rs.100/- and an added Rs. 10/- per day per toy
will be charged.
3.Delivery and Return of Item
It is our responsibility to provide a delivery and return service as mentioned in the
details of the subscription plan. We try our best to provide the delivery and pick-up
service within 2-3 working days. But, in case of any delay due to any circumstances
beyond our control, Roots Toy Library will not be held liable for any compensation.
Roots Toy Library does not provide any guarantee of the delivery and pick-up service,
and it is our absolute discretion to be able to change our business policies as and
when required, with regard to the delivery and pick-up service without a notice.
4.Late Fees
While there are no payable late fees, we do not have a provision for the customer to
decide at their own behest to renew an item without explicit permission from Roots
Toy Library. The customer cannot decide for retaining any or all of the items without
the permission of Roots Toy Library. In case of such events, the customer will be
charged a fine, along with the added cost of the item which you have forcibly
retained.
5.Damage or Loss
Roots Toy Library makes sure that each and every toy is checked and inspected
thoroughly for any missing or damage damaged part, before it is circulated again.
Once the toys have been circulated, it is a responsibility of the customer to ensure
that the toy should not be damaged and should be in good condition at the time of
return. Roots Toy Library or any of the authorized personnel would be the sole judge
to decide if a the particular toy has been damaged during the rent period, before
returning it to Roots Toy Library. In case the toy(s) rented by the customer gets lost
or damaged before returning, Roots Toy Library reserves the right to deduct an
amount equal to the actual cost of the Toy delivered to the customer from the
security deposit. The Toy Value is based on the MRP(Maximum Retail Price) at which
the toy is currently available in the market.
6. Termination / Cancellation
Roots Toy Library reserves the right to terminate or cancel the customer’s membership at
its sole discretion, without providing any reason whatsoever. The customer has the
option to cancel their membership with Roots Toy Library at any time, by the means
of a simple Email addressed to us. Anyhow, this would be considered only after the
customer has returned all the items rented from Roots Toy Library, in perfect
condition. Roots Toy Library would refund the security deposit within a period of 7
working days. It should be noted that Roots Toy Library does not provide any refund
for partial membership period. The registration fee is not applicable for refund, only
the security deposit would be refunded, after the required deduction (if any). Roots
Toy Library reserves the right to terminate customer’s membership at any point of
time, without assigning any reason for the same. In such cases, the member is liable
to return all the rented toy(s) they might have at that particular time and pay the
unpaid amounts to Roots Toy Library, if any. Roots Toy Library would refund the
Security Deposit, after adjusting all unpaid amounts, within 7 working days after the
date of termination of membership.
7. Image of Products
It should be noted that the actual product may differ from images of the product
showed on the website.
8 . Refund of Security Deposit
Members must pay a refundable security deposit to Roots Toy Library based upon
the chosen rental plan by the customer. Members are not liable to receive any
interest on this deposit. This deposit will be refunded after the membership is
terminated and the dues (if any) has been deducted by Roots Toy Library.
8. Your cart List
Items that the customer selects to rent would be displayed on the customer’s
rental cart list. After submitting the Borrow list on our website, customer would not
have the provision to modify the same. The number of items which can be added in
the cart list would depend upon the Membership plan that the customer has
subscribed for. Our team would inform the customers about the items which can be
rented, based on the availability of the items. In cases any of the items cannot be
delivered, our team would inform the customer about the same through email or
phone call. It would be our priority to ensure that our team sends out maximum
number of the items from the customer’s cart list. If the item is unavailable, out
team will send out other items nearest to customer’s requirement as a replacement.
This shall be informed beforehand. Once the cart list has been submitted, customer
cannot make any changes until delivery. A new cart list can be created 4 days prior to
next delivery.
9.Your Wish List
Items selected by the customer for future rental purpose is displayed only for the
purpose of a reminder of the items they liked earlier. There is no guarantee that
those items will be delivered. Roots Toy Library reserves the right to decline any
order made by the customer if those items are not in stock during their delivery
cycle. The Wish list items will be delivered only when the member moves the items
into the cart List and places an order for the same .
10.Payment of Subscription, Upgrade and Renewal
Roots Toy Library offers payment via Cash on Delivery and via Cheque(should be received
by our team before the delivery). As soon as the membership period comes to an
end, our team will notify the customer regarding the same via an email, giving an
option to make payment via any of the available methods to renew membership.
One can upgrade their membership to a different plan of a higher amount. However
downgradation of plan is only possible after the current period of payment has
ended. All dues are charged on a Monthly basis. All fees and charges are
non-refundable and there are no refunds for partially used periods. Roots Toy Library
has the right to change or the fees and charges at any point of time, but a notice in
advance would be provided to the customer via Email.
11.Toy Care Policy:
Parents are strongly encouraged to adhere to the following Toys and Books Care
Policies-
● Toys and Books are to be used carefully, under parental guidance &
supervision.
● Use the Toys and Books for their intended usage.
● Parents should clean any Toys and Books with visible debris (i.e. food, dirt
etc.) before returning them back to our team. Any loss, damage or injury
arising out of use of the Toys and Books will not be the responsibility of Roots
Toy Library. Our team will not be liable for any harm, injury, hurt caused to
anyone using the Toys and Books
● At no point of time will Roots Toy Library, its shareholders, directors, officers,
or employees be liable (jointly or severally) to the customers for any special,
incidental, indirect or consequential damages of any kind resulting from the
usage of the items, whether or not advised of the possibility of damage, and
on any theory of liability, arising out of or in connection with the use or
performance of the items. If any applicable authority holds any portion of this
section to be unenforceable, then liability will be limited to the fullest
possible extent permitted by applicable law.
12.Registration Fee
Every person willing to enroll to become a member of Roots Toy Library has to pay a
non-refundable registration fee of Rs. 500.
13.Re-Opening Fee
Every member who is willing to re-open the account will have to pay the registration
fee again .
14.Communication
Roots Toy Library will communicate with the customer electronically i.e. through
Email, SMS(Short Message Service), calls or by posting messages on their website
which is www.rootstoylibrary.com . It’s assumed that the customer has given their
consent to receive communication from our electronically and agree to all the
agreements, notices and any other communication sent to them electronically,
satisfying the legal requirement of communication in writing.
15.Gift Cards
All gift cards purchased from our website are non-refundable, but can be transferred
to another user once. The recipient of the Gift Card must register the Gift Card
within the time period of 3 months after the date of purchase. Purchased gift cards
would be sent via Email to the customer and, if specified, a separate user. These Gift
Subscriptions are sold through our website and are redeemable for all the items
available on our online portal for rental services only in the city/country of our
services.
16. Limitation of Use of Website
Members of Roots Toy Library may post their review, comment, suggestion or any
other content on the website as long as it is not illegal, obscene, defamatory, cause
invasion of privacy or infringement of intellectual property right. The customer
agrees that he/she will not impersonate any person or entity or otherwise mislead
by providing false data. The customer also agrees the he/she will not provide any
false information like Email address, mailing address, phone number etc., while
posting information on this website. In case any false or misleading information is
detected, Roots Toy Library and its affiliates reserve the right to refuse the service or
terminate their membership.
17-Safety and Risk
It is the the customer’s responsibility to examine the toy at the time of delivery and
to come to a conclusion that the same can be used by their child safely and without
any risk, whatsoever, either to him/her, or anyone else. It is the customer’s
responsibility that the toy rented by them is handled by the child under strict
supervision of an adult. Neither Roots Toy Library, nor its affiliates can be held
responsible, whatsoever, on an account of the usage of any of the toy rented from
our portal.
